Returns & Refund Policy

This Returns & Refund Policy applies to orders placed via the Micro-Hybrid online shop and supplements the Terms of Sale and Delivery (VL) of Micro-Hybrid Electronic GmbH. In case of conflict, the VL shall prevail. mh_verkaufs-und-lieferbedingung…

1) Scope (B2B only)

The Micro-Hybrid online shop is intended exclusively for business customers (B2B). Statutory consumer withdrawal rights do not apply.

2) Returns for Non-Defective Goods

For standard catalogue items, we offer a voluntary return program.

• Return window: submit a return request within 30 calendar days of delivery.
• Condition: unused, undamaged, complete, ESD/protective packaging intact, preferably in original packaging.
• Approval & RMA: returns require prior approval and an RMA number.

This voluntary program does not apply to the excluded items listed in section 6.

3) Defects / Wrong Delivery / Transport Damage

For defective goods, the warranty and remedy provisions under the VL apply. At Micro-Hybrid’s discretion, we provide repair or replacement; further claims are governed by the VL. Defects must be reported without undue delay in writing.

• Wrong delivery: please notify us promptly.
• Transport damage: document upon delivery where possible and notify us promptly (photos of packaging and goods).

4) How to Return

1. Request a return (see section 8) with order number, item number, quantity, reason, and—if applicable—serial numbers/photos.
2. We issue an RMA number and return instructions.
3. Ship back securely packaged and clearly mark the RMA number on the parcel.
4. Receiving & inspection by Micro-Hybrid.
5. Resolution: credit/refund or replacement/repair, depending on the case.

5) Fees, Shipping Costs, Refund Method

For voluntary returns of non-defective goods:

• Return shipping: paid by the buyer.
• Restocking/inspection fee: 10% of the goods value, minimum €25 (net), depending on product and condition.
• Non-refundable: original shipping/express/customs and logistics charges.

For confirmed wrong delivery or confirmed defect:

• Micro-Hybrid covers reasonable return shipping costs as agreed (e.g., prepaid label or reimbursement).

Refund method: after inspection, via credit note (corrective invoice) or the original payment method where feasible.

Timing: typically within 14 calendar days after inspection is completed.

6) Non-returnable items

The voluntary return program does not apply to:

• custom-made / configured / project-specific products,
• special procurement items and products marked “non-cancellable / non-returnable”,
• software/licenses, downloads, activated keys,
• items that cannot be resold due to ESD protection, contamination, calibration, or hygiene reasons once protective packaging/seals have been opened.

7) Refused returns

Returns may be refused if items do not meet the conditions (e.g., signs of use, missing parts, damaged/missing ESD packaging) or if the return window has expired. In such cases, the goods can be shipped back upon request; costs are borne by the buyer.

8) Contact

Please send return and refund requests to the contact details stated in the online shop/legal notice and include your order number.