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Returns and Refund Policy

This Returns and Refund Policy applies to orders placed via the Micro-Hybrid online shop and supplements the Terms of Sale and Delivery (VL) of Micro-Hybrid Electronic GmbH. In the event of any inconsistency, the VL shall prevail.

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1) Scope / B2B Notice

The Micro-Hybrid online shop is intended exclusively for business customers (B2B). Therefore, any statutory consumer right of withdrawal does not apply.

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2) Returns without Defects (Goodwill / Voluntary Acceptance)

The return of non-defective goods is offered—if at all—only on a goodwill basis and requires prior review and written approval by Micro-Hybrid. There is no entitlement to return goods.

Typical requirements:

• Submit a return request in advance (see section 6) including order number, item number, quantity, and reason for return.
• Goods must be unused, undamaged, complete, and preferably in original packaging.
• Returns must be shipped with an RMA/return number issued by Micro-Hybrid (returns without an RMA may be refused).
• Restocking, inspection, or handling fees may apply depending on product type and condition (amount and conditions will be communicated before approval).

Shipping cost note:

For goodwill returns, shipping, express, customs, and related logistics costs are generally not refundable.

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3) Returns in Case of Defects / Wrong Delivery / Transport Damage

In case of defects, the rules on warranty and remedial action under the VL apply. Micro-Hybrid may, at its discretion, provide repair or replacement; any further claims are governed by the VL. Defects must be reported without undue delay in writing. mh_verkaufs-und-lieferbedingung…

• Wrong delivery: Please inform us promptly and provide details/photos if possible.
• Transport damage: If possible, document the damage with the carrier upon delivery and notify us promptly (including photos of packaging and goods).

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4) Refunds and Credits

Refunds/credits are issued only after receipt and inspection of the returned goods (and, if required, after confirmed failure analysis).

Depending on the case, we will provide:

• a credit note (e.g., to your customer account / via corrective invoice), or
• a refund via the original payment method (where technically and administratively feasible).

Deductions / typically non-refundable items:

• Shipping, express, and logistics costs (except in cases of wrong delivery or confirmed defect attributable to Micro-Hybrid).
• Loss of value due to use, damage, missing parts, or missing packaging.
• Any agreed inspection/restocking/handling charges for goodwill returns.

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5) Exclusions (in particular)

Unless mandatory by law or required under the VL in the context of warranty, returns are typically excluded for:

• custom-made / configured / project-specific products,
• software / license products, downloads, or activated keys,
• goods that cannot be returned to stock due to ESD protection, contamination, calibration, or hygiene considerations, especially if protective packaging/seals have been opened,
• special procurement items or products explicitly marked as “non-cancellable / non-returnable”.

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6) Return Process (RMA)

1. Contact Micro-Hybrid with order number, item(s), quantity, reason for return, and—if applicable—photos/serial numbers.
2. If approved, you will receive an RMA/return number and shipping instructions.
3. Ship the return securely packaged and mark the RMA clearly on the parcel.
4. Inspection by Micro-Hybrid.
5. Completion: repair/replacement, credit note, or refund according to the agreed case and the VL.

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7) Contact

Please send return and refund requests preferably in writing to the contact details stated in the online shop / legal notice (email/phone), quoting your order number.

If you tell me whether you want to offer goodwill returns as a standard option (and whether you want a fixed window such as “14 days after delivery” and/or a defined restocking fee), I can tighten the wording to match your shop’s exact process.